Turning a frustrating government portal into a student-centered platform.
— Problem
StudentsreliedontheBISELahoreportalforresults,registration,andforms—butweremetwithclutterednavigation,nomobilesupport,andunclearflows.Thefrustrationwassystemic.
— Role & Tools
Role
Tools
— Process
Step 01
Listen.
Surveyed 47 students across the Lahore board and ran 5 in-depth interviews to map the moments of breakdown.
Step 02
Map.
Built personas and empathy maps for three core audiences: candidates, parents, and institutional admins.
Step 03
Reframe.
Restructured the information architecture from a department-first to a task-first hierarchy.
Step 04
Design.
Delivered a complete component library and a high-fidelity interactive prototype — mobile-first this time.
— Final Design
— Outcome
Taskcompletionreducedby~60%inusabilitytests.Theredesignedflowtakesastudentfromlandingtoresultlookupinthreetaps.